Rifid

Support

Get Help

We're a small team and we read every email. For questions, feedback, account issues, or subscription help, reach out to:

support@rifid.co

We respond to support requests within 24-48 hours. For critical issues, we prioritize faster response times.

Crisis Resources

If you are experiencing a crisis, please visit our Crisis Resources page for immediate support options.

Common Questions

How do I cancel my subscription?

Subscriptions are managed through your device's account settings.

  • iPhone: Settings → [Your Name] → Subscriptions → Rifid Faith → Cancel
  • Android: Google Play app → Profile → Payments & subscriptions → Subscriptions → Rifid Faith → Cancel
How do I restore a previous purchase?

Open Rifid Faith → Settings → Restore Purchases.

I forgot my password.

On the sign-in screen, tap “Forgot password” to receive a reset email.

Account Deletion

You can permanently delete your Rifid Faith account and its associated data at any time, directly within the app.

To delete your account:

1. Open the Rifid Faith app.
2. Go to Settings.
3. Scroll to the bottom and tap Delete account.
4. Tap Continue on the first confirmation.
5. Tap Delete my account on the final confirmation.

What is deleted: Your practice history, journey progress, account, email address, and account identifier are permanently erased. This action cannot be undone.

What is not affected: Deleting your account does not cancel any active subscription. To stop billing, cancel your subscription through the app store you used to subscribe (the App Store on iOS, or Google Play on Android).

Need help? If you would prefer to request account deletion by email, contact support@rifid.co and we will process your request.

More Resources